However, she does NOT have a are collecting information on this issue in the Sims 4 forum as it seems to be exclusively Mac related to Cats & Dogs. I do not believe it's an issue with my code as it's in my library - and my sister is able to play on her computer with absolutely no issues. *Also: I've tried on 2 computers, same issue.
Hopefully I'll be able tor resolve the issue later tonight, but so far it's been a big disappointment and huge waste of money. I was too impatient to wait another 30+ minutes so I gave up. Before I restarted my computer he gave me a discount code for 15% off entire purchase that expires in December. even though I just spent 40 euros on a game that doesn't even work. He insisted that it would "work" and that he's "handled such issues many times and it have worked for players so I am sure it will work for you too." meaning I'd end the chat and have to wait another 30-45 minutes after my computer restarted. I told him that, and he told me to RESTART my MAC while on live chat with him. I did everything stated above, all correctly and multiple times just in case. > Uninstall origin and every single trace on the computer. > Check if there are game updates and/or try repairing. I had to wait about 45 minutes to get on live chat with someone and when explaining my situation he suggested the following: I stuck it out through the nightmare that was Sims 3 and waited patiently for toddlers, pools and everything else the Sims 4 was missing - but this might just be the last straw. I am just wondering if anyone else has had this problem - I am at my wit's end with EA and pretty much done with the Sims.
Like every other simmer, I have been waiting years for pets to come to Sims 4 and now my game is pretty much destroyed without any hope of EA actually fixing it. They refused to give a refund and "escalated" my case to the studio since the chat agent was absolutely clueless. I contacted EA and they basically had no clue what was wrong. I have tried everything - uninstalled Origin 3 times, uninstalled the entire game 2 times, cleared the cache on Origin multiple times, etc. As a result, all 21 of my add ons and the original game are now unplayable. If I click on download, it either does nothing or just "completes" the installation without actually doing anything. Basically, I have discovered that something is preventing Cats and Dogs from completely installing in spite of Origin originally telling me it did. I looked on my Origin launcher and noticed that Cats and Dogs still said "Download". Yesterday, I tried to play and got only a black screen before being forced back to my main screen with the rainbow pinwheel (I have a Mac). I purchased it Friday, put up with the unusually slow (even for EA) download speed and went to bed since it took 800 years to install. I am having major issues with Cats and Dogs.
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